Call Routing Services and Phone Numbers
Including 01 / 02 / 0800 / 0808 / 0845 / 0870 / 0871/ 0844
Your business phone numbers are a crucial component of your organisation. They are presented on all letterheads, websites, emails and promotional material and are the direct line between you, your customers, suppliers and other key business contacts and can say a lot about your business. Having the right telephone numbers and call routing services could be the deciding factor of whether a new customer phones your business – or your competitors.
Before July 2015 many UK businesses operated with 08xx main business phone numbers for their incoming calls. These non-geographic telephone numbers were commonly used as a way to increase sales and raise the profile of your company. However, research performed by telecoms regulator Ofcom highlighted that consumers were frequently confused by 0845, 0843, 0870 and 0844 business phone numbers and were often hesitant to call them due to lack of clarity concerning the costs of these types of calls.
Aside from the 0800 or 0808 numbers which are recognised nationally as being Freephone numbers and of which are now included in UK mobile phone bundles, many 08 numbers can actually act as a deterrent to your customers.
Phone Numbers and Call Routing Services
Geographic Numbers, also referred to as UK Virtual Numbers or 01/02 Numbers, allow any business regardless of location to apply local area numbers to generate more calls. This means that your business can be based in one city but your customers think they are dialling an area code for somewhere else.
The benefits of this are that you can have a prestigious telephone address for your business whilst being somewhere else entirely and because geographic numbers are portable, it also means that no matter where you may decide to relocate your offices, your telephone number goes along with you.
All calls from UK landlines and mobiles are charged to your customers at the standard rates for 01/02 and 03 business telephone numbers which is crucial in today’s competitive market were everyone is looking to save money.
It is a known fact that customers feel safer if they shop locally, that way if any problems arise they can simply pick up the phone safe in the knowledge that the business they are dealing with is not too far away and so any problems shouldn’t take too long to be resolved. Your customer or prospect may not make the call if your number seems uninviting and expensive to call. The more familiar your phone number is to your clients, the more likely they are going to continue to call you.
As more consumers become aware of the differences in the types of numbers available, it is becoming even more crucial that you choose the right number for your business.
Tech Advance know how important inbound calls are to your business. With our intelligent telephone numbers and call routing services we guarantee you have access to all available standard UK local numbers beginning 01 or 02 and with around 650 area codes across the UK to choose from, that’s a lot of scope for your business.
It is also possible nowadays to configure any of the above types of inbound telephone numbers to ring in a way that you choose, by using the technology in the network or the cloud, without having to spend thousands on an expensive on-site phone system.
With our intelligent call routing platforms you can enable features like automated answering with greetings, queue announcements or press 1 for “sales” and 2 for “service” type systems. You can even make your calls ring different locations at the same time or in order. This includes mobile numbers and landline numbers which can prove critical if you have a mobile or distributed workforce.
Here at Tech Advance we are always striving for new ways to keep businesses informed about the great products and services that we offer. We want all our clients and potential customers to be ahead of the game when it comes to their business, we want you to feel excited as we do when thinking about how telecoms in your business can contribute towards building a better future for your company.
That’s why we decided to add another member to our fantastic team. Someone who is as passionate as we are about helping businesses just like yours and can tell you all about the great work that Tech Advance do…
Established since 2001, Tech Advance is one of the UK’s leading business telecommunication specialists, providing business telephone numbers and call routing services throughout Lancashire, Merseyside and the Northwest in the following areas: Blackpool, Preston, Southport, Liverpool, Manchester, Bolton, Bury, Wigan, St Helens, Blackburn, Burnley, Leeds, Warrington, Stockport, Oldham, Chester and Salford, however please do contact us wherever you are based as we can support clients anywhere in the UK with call routing services. Simply fill in the contact form above and one of our team will get back to you as soon as possible.