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Are your incoming calls ringing on the wrong phones?
by Tech Advance | Sep 5, 2017 | Inbound Telephony, Phone Integration, Telephone Systems
On average businesses tend to upgrade or replace their telephone systems every 7-10 years. This might not seem like a long time but when you consider how quickly things change in today’s business world, where things move at an accelerated rate, 10 years may as well be...
Improve customer service with better call management – Inbound telephone services
by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
Top 10 Tips for answering the telephone professionally
by Tech Advance | Apr 5, 2017 | Customer Service, Inbound Telephony, Information On Hold, Music On Hold
Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when...
Easily manage, monitor and control your inbound calls with Tech Horizon Call Centre
by Tech Advance | Mar 20, 2017 | Cloud Solutions, Cloud Telephone Systems, Inbound Telephony, Telephone Systems
Easily manage, monitor and control your inbound calls with Tech Horizon Call Centre Tech Horizon Call Centre is a cloud-based service aimed at businesses that receive a high amount of inbound calls such as those with sales teams, customer service, accounts...Search
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