by admin | Mar 29, 2018 | Business Lines & Calls, Call Routing, Inbound Telephony
Back in July 2015 the telecoms watchdog “Ofcom” made some significant changes to the way in which calls to 084 numbers are charged in the UK. If your organisation is still using one of these as your published number for customers to call, you might want to consider...
by Tech Advance | Sep 5, 2017 | Inbound Telephony, Phone Integration, Telephone Systems
On average businesses tend to upgrade or replace their telephone systems every 7-10 years. This might not seem like a long time but when you consider how quickly things change in today’s business world, where things move at an accelerated rate, 10 years may as well be...
by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
by Tech Advance | Apr 5, 2017 | Customer Service, Inbound Telephony, Information On Hold, Music On Hold
Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when...
by Tech Advance | Mar 20, 2017 | Cloud Solutions, Cloud Telephone Systems, Inbound Telephony, Telephone Systems
Easily manage, monitor and control your inbound calls with Tech Horizon Call Centre Tech Horizon Call Centre is a cloud-based service aimed at businesses that receive a high amount of inbound calls such as those with sales teams, customer service, accounts...
by admin | Dec 20, 2016 | Customer Service, Inbound Telephony, Phone Integration, Telephone Systems
Woody Allen said “80% of life is showing up” but in the case of sales it’s really 100%. If your sales force is not as available as it should be, you are losing out to competitors who are simply better at it than you. Ask yourself: Do you keep sales prospects waiting...
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