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Customer Loyalty…What’s the Secret?
by Sarah | Nov 26, 2018 | Customer Service, Telephone Systems
In today’s fast-changing, competitive business environment, excellent customer service is essential for success. In fact, service may be the key to differentiating your business from the competition. It can also be the reason why your customers choose to keep coming...
Our prices are 40% cheaper than BT standard pricing!
by Sarah | Jul 30, 2018 | BT, Business Lines & Calls, Customer Service
Another year, another BT price rise. Prices have been steadily increasing over several years now but the one due to happen in October this year, will be the fifth in just three years. BT Business has increased PSTN (Analogue) and ISDN-2-line rental, and many call...
Don’t brush off your business “Customer service is the new sales!
by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
Top 10 Tips for answering the telephone professionally
by Tech Advance | Apr 5, 2017 | Customer Service, Inbound Telephony, Information On Hold, Music On Hold
Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when...Search
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