by admin | Nov 26, 2018 | Customer Service, Telephone Systems
In today’s fast-changing, competitive business environment, excellent customer service is essential for success. In fact, service may be the key to differentiating your business from the competition. It can also be the reason why your customers choose to keep coming...
by admin | Jul 30, 2018 | BT, Business Lines & Calls, Customer Service
Another year, another BT price rise. Prices have been steadily increasing over several years now but the one due to happen in October this year, will be the fifth in just three years. BT Business has increased PSTN (Analogue) and ISDN-2-line rental, and many call...
by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
by Tech Advance | Apr 5, 2017 | Customer Service, Inbound Telephony, Information On Hold, Music On Hold
Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when...
by admin | Dec 20, 2016 | Customer Service, Inbound Telephony, Phone Integration, Telephone Systems
Woody Allen said “80% of life is showing up” but in the case of sales it’s really 100%. If your sales force is not as available as it should be, you are losing out to competitors who are simply better at it than you. Ask yourself: Do you keep sales prospects waiting...
by admin | Sep 6, 2016 | Customer Service, Information On Hold, Music On Hold
Did you know that your customers would rather scoop dog poop than listen to annoying on-hold messages? Yes, as crazy as that sounds, it is in fact true. A recent study revealed how customers who called up businesses and was left hanging on the line listening to a...
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