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Changes to French Call Traffic – French CLI

Changes to French Call Traffic – French CLI

by Tech Advance | Nov 6, 2019 | Business Lines & Calls, Call Routing

For any companies who may have business over in France this is just a simple update we have received regarding the potential impact and changes to French call traffic where a French CLI is presented. What is changing? On the 1st of August 2019 the French regulator...
070 Numbers: Should I use them in my business?

070 Numbers: Should I use them in my business?

by Tech Advance | Oct 29, 2018 | Call Routing, Cloud Telephone Systems

070 numbers are legitimate numbers and are often used as a ‘follow me’ service where calls are diverted from one number to another. The person being called can keep their own number private and remain contactable wherever they go. Whilst this might sound...
Is it time to stop using your businesses 084 numbers to receive calls?

Is it time to stop using your businesses 084 numbers to receive calls?

by Tech Advance | Mar 29, 2018 | Business Lines & Calls, Call Routing, Inbound Telephony

Back in July 2015 the telecoms watchdog “Ofcom” made some significant changes to the way in which calls to 084 numbers are charged in the UK. If your organisation is still using one of these as your published number for customers to call, you might want to consider...
Beginners guide to Communications Management

Beginners guide to Communications Management

by Tech Advance | Nov 23, 2017 | Call Recording, Call Reporting, Call Routing, Information On Hold, Telephone Systems

Communications Management, including call reporting is an important component to every business. However, many business owners  haven’t explored it fully and are missing out on benefits of this great business tool. Historically, Communications Management verified...
Improve customer service with better call management – Inbound telephone services

Improve customer service with better call management – Inbound telephone services

by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP

Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
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