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Don’t brush off your business “Customer service is the new sales!

Don’t brush off your business “Customer service is the new sales!

by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems

Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
Beginners guide to Communications Management

Beginners guide to Communications Management

by Tech Advance | Nov 23, 2017 | Call Recording, Call Reporting, Call Routing, Information On Hold, Telephone Systems

Communications Management, including call reporting is an important component to every business. However, many business owners  haven’t explored it fully and are missing out on benefits of this great business tool. Historically, Communications Management verified...
Improve customer service with better call management – Inbound telephone services

Improve customer service with better call management – Inbound telephone services

by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP

Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
Telephone Call Recording: Are you PCI compliant?

Telephone Call Recording: Are you PCI compliant?

by Tech Advance | Jan 17, 2017 | Call Recording, Call Reporting, Telephone Systems

Compliance is a murky subject. A casual glance presents the uninitiated with a series of rules and regulations that can seem at once critical and yet apparently contradictory. Some state that certain financial transactions must be recorded, whilst others, so it seems,...
Inbound Telephone Services – Control calls on any device, anywhere, on any number

Inbound Telephone Services – Control calls on any device, anywhere, on any number

by Tech Advance | Sep 1, 2016 | Call Recording, Call Reporting, Call Routing, Inbound Telephony

With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service. Immediate to set up – everything’s online and directly feeds into the network giving...
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