by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
by Tech Advance | Nov 23, 2017 | Call Recording, Call Reporting, Call Routing, Information On Hold, Telephone Systems
Communications Management, including call reporting is an important component to every business. However, many business owners haven’t explored it fully and are missing out on benefits of this great business tool. Historically, Communications Management verified...
by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
by admin | Jan 17, 2017 | Call Recording, Call Reporting, Telephone Systems
Compliance is a murky subject. A casual glance presents the uninitiated with a series of rules and regulations that can seem at once critical and yet apparently contradictory. Some state that certain financial transactions must be recorded, whilst others, so it seems,...
by admin | Sep 1, 2016 | Call Recording, Call Reporting, Call Routing, Inbound Telephony
With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service. Immediate to set up – everything’s online and directly feeds into the network giving...
by admin | Aug 9, 2016 | Call Recording, Call Reporting, Inbound Telephony, Telephone Systems
Office disputes that could potentially disrupt your working environment and reduce productivity in the workplace, could be resolved quicker or avoided entirely if a call recording system was in place. Many businesses still sit on the fence when it comes to call...
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