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Inbound Telephone Services – Control calls on any device, anywhere, on any number
by Tech Advance | Sep 1, 2016 | Call Recording, Call Reporting, Call Routing, Inbound Telephony
With Inbound telephone services you can have online access to a full range of call routing, monitoring and managing tools to empower your business with the perfect customer service. Immediate to set up – everything’s online and directly feeds into the network giving...
Call Recording – “Reduce the impact and length of office disputes”
by Tech Advance | Aug 9, 2016 | Call Recording, Call Reporting, Inbound Telephony, Telephone Systems
Office disputes that could potentially disrupt your working environment and reduce productivity in the workplace, could be resolved quicker or avoided entirely if a call recording system was in place. Many businesses still sit on the fence when it comes to call...
Call recording – “A great training tool you may not have considered”
by Tech Advance | Jul 19, 2016 | Call Recording, Call Reporting, Telephone Systems
Call Recording Recent reports have shown that the use of recorded calls in training for new or long-term employees can have a positive effect on business phone interactions and customer services. Call Centre Helper reported that using call recording for training meant...
Improve your customer service levels with Telephone Call Recording
by Tech Advance | Oct 14, 2015 | Call Recording, Customer Service, Telephone Systems
Your customer service team is often the face of your company, and customers’ experiences will be defined by the skill and quality of the support they receive. Telephone Call Recording solutions are an ideal training tool, as it enables you to continuously manage,...Search
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