0345 389 2310
Don’t brush off your business “Customer service is the new sales!
by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
Beginners guide to Communications Management
by Tech Advance | Nov 23, 2017 | Call Recording, Call Reporting, Call Routing, Information On Hold, Telephone Systems
Communications Management, including call reporting is an important component to every business. However, many business owners haven’t explored it fully and are missing out on benefits of this great business tool. Historically, Communications Management verified...
Improve customer service with better call management – Inbound telephone services
by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
Telephone Call Recording: Are you PCI compliant?
by Sarah | Jan 17, 2017 | Call Recording, Call Reporting, Telephone Systems
Compliance is a murky subject. A casual glance presents the uninitiated with a series of rules and regulations that can seem at once critical and yet apparently contradictory. Some state that certain financial transactions must be recorded, whilst others, so it seems,...Search
Categories
- – CASE STUDIES –
- 08 Numbers
- Access Control
- Avaya
- Broadband
- Business Lines & Calls
- Call Recording
- Call Reporting
- Call Routing
- Cloud Computing
- Cloud Security
- Cloud Solutions
- Cloud Telephone Systems
- Cloud Tips & Tricks
- Computer Integration
- Customer Service
- Data Network Services
- Fax to Email
- Fibre Broadband
- Home Workers Technology
- Hosted Telephony
- Hybrid Telephone System
- Inbound Telephony
- Information On Hold
- Internet
- Job Vacancies
- Mobile Network
- Mobile Phones
- Moving Office
- Music On Hold
- New Office Setup
- Phone Integration
- Phone System Security
- SIP Trunks
- Telephone Fraud
- Telephone Maintenance
- Telephone Systems
- Unified Communications
- Video Conferencing
- Voicemail
- VOIP
- WAN