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Don’t brush off your business “Customer service is the new sales!
by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
Beginners guide to Communications Management
by Tech Advance | Nov 23, 2017 | Call Recording, Call Reporting, Call Routing, Information On Hold, Telephone Systems
Communications Management, including call reporting is an important component to every business. However, many business owners haven’t explored it fully and are missing out on benefits of this great business tool. Historically, Communications Management verified...
Improve customer service with better call management – Inbound telephone services
by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...
Telephone Call Recording: Are you PCI compliant?
by Sarah | Jan 17, 2017 | Call Recording, Call Reporting, Telephone Systems
Compliance is a murky subject. A casual glance presents the uninitiated with a series of rules and regulations that can seem at once critical and yet apparently contradictory. Some state that certain financial transactions must be recorded, whilst others, so it seems,...Search
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Archives
2019
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– May
(5)
- What Does the Future of Unified Communications Look Like?
- What does the end of PSTN and ISDN services mean for business phone systems?
- How is a Cloud phone system better for my business than traditional on-premise PBX?
- Why Cloud technology is giving business owners a new start with IT
- Telephone System Maintenance & Support Services
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- + January (9)
Recent Posts
- What Does the Future of Unified Communications Look Like?
- What does the end of PSTN and ISDN services mean for business phone systems?
- How is a Cloud phone system better for my business than traditional on-premise PBX?
- Why Cloud technology is giving business owners a new start with IT
- Telephone System Maintenance & Support Services