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Enabling Call Recording and how it works with your Cloud Phone System
by Tech Advance | Jan 16, 2019 | Call Recording, Cloud Telephone Systems, Telephone Systems
Call Recording allows you to record your Inbound, Outbound or both Inbound and Outbound calls on your Cloud phone system. The solution allows you to record 100 percent of your calls, archive them efficiently and find specific calls quickly and easily.With advanced...
Don’t brush off your business “Customer service is the new sales!
by Tech Advance | Jan 16, 2018 | Call Recording, Call Reporting, Customer Service, Telephone Systems
Technology is moving fast and with today’s customers actively engaging in social media, the world of marketing and customer service has seen a dramatic change over the last ten years. Who doesn’t check the feedback messages when buying off enterprises such as eBay or...
Beginners guide to Communications Management
by Tech Advance | Nov 23, 2017 | Call Recording, Call Reporting, Call Routing, Information On Hold, Telephone Systems
Communications Management, including call reporting is an important component to every business. However, many business owners haven’t explored it fully and are missing out on benefits of this great business tool. Historically, Communications Management verified...
Improve customer service with better call management – Inbound telephone services
by Tech Advance | May 9, 2017 | Call Recording, Call Reporting, Call Routing, Inbound Telephony, VOIP
Inbound telephone services – Better call management means better customer service and as all business owners know, keeping customers happy is critical to the success of your business. Within the last 6 months, 24% of UK customers have stopped doing business with...Search
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