Redthorn UK provide practical MRP software & consultancy solutions to the engineering & manufacturing sector.
Redthorn UK had come to the end of the lease agreement on their current Avaya IP Office phone system and wanted to consider upgrading the phone system to provide a more efficient system with simpler administration and improved resilience.
For a business who likes to be at the top of its game when it comes to technology, Redthorn UK needed a phone system that could keep up with their rapid evolution, without any constraints.
Having considered the requirements of the business, Tech Advance proposed a new cloud VoIP phone system and VoIP ready Converged Broadband connection to replace their existing basic fibre broadband service.
The new VoIP Phone system provided a new automated attendant for incoming call handling. It also delivered an improved out of hours service. giving options for out of hours support calls to be routed easily to the on-call support technician. This gave Redthorn UK control over managing which support technician takes the calls via a simple web access application.
Finally, the cost savings realised by upgrading to the new VoIP Phone system were seen immediately. The new Cloud system with an upgraded broadband actually cost Redthorn UK less than they were paying before. This along with the ease of setting the system up, meant the upgrade was not only cost effective but meant the company could transition with complete confidence.
It really was a no brainer for Business Intelligence software Specialists.
IT Manager Simon Dowdeswell commented “We were introduced to Tech Advance by another supplier to our business and it was great to find the right advice and services from a local company based in Preston. We have found the new VoIP Phone system excellent and a definite upgrade from the previous one and whilst these types of changeover can sometimes provide their challenges, we found Tech Advance very capable of delivering our new services on time and efficiently. We would definitely have no hesitation in recommending their services to any company looking to update their telephone system to a newer cloud based one”