Happy customers can help you build the credibility of your business and in doing so create more business. Who doesn’t check the feedback messages when buying off enterprises such as eBay ? Or read numerous reviews before they make that purchase on Amazon? I mean it’s just common sense to see what others are saying about a seller before we risk paying out sometimes large sums of money right?
With the information so readily available now and in today’s current climate – people need those guarantees that what they’re buying is worth the money, before they pay out.
Customers are in control and making it clear that the service you provide, can no longer be unsatisfactory.
So, what can you do about it?
There are plenty of simple tools out there to help you improve and manage the quality of your services levels. Many have additional business benefits such as: improving efficiency, cutting costs and increasing productivity of your workforce.
• Screen Pop your customer database – Identifying a customer before a call gets answered and using that information to automatically find and load their contact details is one of the primary requirements of computer telephony integration. You can prioritise important calls and avoid time wasters. Also by greeting your customers by their names, it increases customer service and satisfaction.
• Outbound Dialling – One of the most powerful outbound sales tools is local number presentation. When people don’t recognise the caller’s number, or see a non-geographic number, they’re much less likely to pick up. By giving the customer a perception of local presence – which many customers like – you’ll also increase answer rates. Most dialers can set the caller ID to match your prospect’s geographic area. This means your callers see a familiar number and are more likely to answer the phone.
• Improve your staff service levels with a Call Recorder. – Call Recording can record inbound and outbound calls so you can play them back at any time. This allows you to hear exactly how your staff are taking those important calls. You can also use call recordings to train your employees and immediately improve your customer service levels.
• Use an email management system to handle customers’ messages quickly and effectively. – If your company receives lots of emails every day, an email management system can help improve your customer satisfaction. Email Management is proven to increase the productivity by up to 70% and can exceed service levels by having messages routed, queued and automatically distributed to the right person in your team.
If you want customers to recommend your company, make sure they have a good experience.
We can help you look at these and many more technologies to help improve your customer service levels. For more information, please give us a call on 0800 50 533 53 or send us an enquiry. Alternatively you can download our telephone systems buyers guide as useful reference material or even run a Quick Quote to obtain a budget cost for a new telephone system in less than 60 seconds.