What is Unified Communications?

Unified Communications is not a single product but a solution made up of a variety of components and elements. These include: messaging (email, instant messaging, voice, video), phone calls, web-chat, file sharing, document sharing, video, collaboration and conferencing. All tied together with a common user interface.

Who is Unified Communications for?

In today’s fast pace business world, businesses need to be nimbler and provide better customer service – quickly and cost effectively. More and more businesses are moving away from the traditional desktop working environment, as more employees go mobile. Whether its working on the move, from home, moving between various offices/branches or travelling anywhere around the globe, it is essential that businesses can effectively communicate internally or with customers anytime, anywhere.

Why use Unified Communications?

There are numerous benefits to be gained from integrating UC with existing business processes and applications, such as:
  1. Integrates Your Platforms – Deploying a new process and system is difficult if it doesn’t work with your current software solutions. That’s why integrating with existing platforms is an essential part of the decision-making process. UC connects with your instant messenger, fax machine, web-applications, video conferencing & CRM to leverage efficiency and minimises downtime.
  2. Increase productivity – Leverage Rich Presence, Unified Messaging, PC based Point-n-click operation, Voice-over-IP, and many more. You can perform more functions than is possible with just desktop phones. With UC, you can instantly message or call your colleague to get the answer you need quickly and efficiently.
  3. Reduced Costs – While implementing a UC strategy requires planning, an investment in new equipment, and considerable setup, the end result reduces costs. This is for management as well as for phone services, fax machines, video conferencing, instant messaging, and so forth.
  4. Enhance customer service – Integration with common office desktop applications.  Microsoft Outlook, Exchange, LDAP, integration with tools such as Door phone entry systems, IP Camera and Web applications. These provide the necessary tools to enhance customer service.
  5. Scalability – No matter what type of business you have, your hope and plans are for growth and profitability. Since the speed of growth is unknown, it is often difficult to plan when making important investments, such as your business technology. Fortunately, cloud-based UC solutions allow you to scale up and down as needed. Having the reassurance that you can add and remove new employees, services and equipment instantly, gives you peace of mind and more control over your bottom line.
Unified Communication can help any business that needs to stay in touch by presence enabling business processes and allowing anytime, anywhere access to business communications.

For more information or if you would like some free expert advice about how Unified Communications can benefit your business, please contact us on 0345 389 2310, alternatively you can download our telephone systems buyers guide as useful reference material or even run a quick quote to obtain a budget cost for a new telephone system in less than 60 seconds by clicking here.