Office Phone Systems and telephone system maintenance are compulsive in business telecoms as most businesses start losing money and customers from the moment their phones stop working.

Telephone System Maintenance is fast, reliable and effective support for your telephone system.

If your telephone system goes down, the disruption it can cause can have a detrimental effect on your company if not dealt with immediately. You may be running the risk of waiting days for your telecoms problem to be investigated and resolved. This could result in, not only a loss of earnings for your business but more importantly, it can have a negative effect on how your clients view your customer service support.

With our maintenance contracts we offer a full support package including, predefined engineering response times agreed for major faults, so you can avoid extended downtime which will often cost your business more in the long run.

The aim of a systems maintenance contract is to ensure that the systems run as they are supposed to.

We use a network of qualified and experienced telecoms engineers across the UK, which means we can respond fast and provide your business with a reliable service at very competitive rates. A standard contract normally gives fault reporting and engineering assistance between the hours of 8:30 and 17:30 weekdays with response times agreed for any major faults at four working hours with all parts and labour costs covered.

Our support contracts are available on all manufacturer’s products, including Avaya, Siemens, Panasonic and all BT supplied Nortel (Norstar) systems.

What if I don’t pay for a maintenance contract?

We can still offer you support for your telephone system when you need it, but you would be charged our call out fees along with costs for any replacement parts or additional visits needed.

Although our fees and terms for non-maintained customers remain competitive, it makes sound financial and business sense to have a maintenance contract in place.

If you would like to find out more about telephone maintenance or support, please visit our Telephone System Maintenance & Repairs page or alternatively please contact us on 0800 505 3350 and one of the team will be happy to answer any questions you might have.

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