If you’ve recently purchased a new VoIP telephone system and have been experiencing problems with the systems reliability, it could be that you haven’t got it installed correctly.

There have been some reports being made by consumers of a lack of quality with the technology. However, when investigated further, we discovered that the actual VoIP systems were not at fault and that in fact the technology itself works well and is generally carrier-grade in terms of reliability. The problem was with the set-up, which in turn was affecting the quality and reliability of the product.

In some cases, companies had been routing many phones over a single broadband service. They were also still using the same broadband connection for data traffic such as web browsing and email at the same time. With VoIP lines as the demand on the line increases, the capacity you need grows.

Problems with calls cutting off, one-way speech and echo are very typical if you’re running business VoIP phones over an Internet connection which is also carrying data traffic with no quality of service, Similarly, running VoIP phones over a basic broadband service which is poor quality or with a low upload speed can also dramatically reduce the systems functionality.

Solution

Our advice is to always run your VoIP telephones, were possible on a high-quality Internet connection with at least 100 Kbps upload bandwidth available for each call-in progress at the same time.

If you are running up to 3 or 4 phones and do choose to run your system on a basic broadband service which is also running your email and Internet browsing etc., we strongly recommend that you trial your VoIP service before going live and be prepared to install a separate telephone line and broadband service if needed.

The main problem you will notice if your Internet connection is too slow, will be call drop out, echo, one-way speech or call distortion. These symptoms will only become apparent at busier times of the day when your Internet connection is having to work harder or slower.

Sometimes it’s only when things start going wrong that we realise we took the quality of service for granted; nobody wants customer complaints, or even worse, lost customers as a result of telephone problems, so it’s down to us to make sure that never happens.

If you are having VoIP telephone system complications and would like independent advice on the best way to resolve your problems, please contact us now on 0800 50 533 50, or complete an enquiry form and one of the team will be in touch soon. Alternatively, if you want to learn more about VoIP phone systems visit our VoIP telephone page for more information.

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