Unified Messaging In today’s technological world, the use of voice messaging is more prevalent than ever. Yet with many of us using several forms of communication, it can sometimes be a challenge trying to prioritise who to get back to first whilst at the same time ensuring  you don’t miss that valuable message you have been waiting for.

Surveys have suggested that in fact many people actually prefer to leave a voice mail message than speak with a real person as it eliminates any chance for human error and means the message you wanted to leave is dictated exactly.

Whilst 76% of communication is not time sensitive this still leaves over 20% that is. That’s over a fifth of the messages you receive that need to be responded to promptly and could be the difference in you clenching that deal or missing out completely.

When you factor in the growing use of social media and the many platforms now considered vital for businesses such as instant messaging, fax, email, mobile telephone and office telephone, it’s easy to feel like you are working for your technology, constantly checking for messages in many different places.

A useful telecoms technology has been introduced to relief some of this frustration quickly and easily known as Unified Messaging.

Unified messaging enables users to use voice mail and other features, including Outlook Voice Access and Call Answering Rules. UM combines voice messaging and email messaging into one mailbox that can be accessed from many different devices relieving some of the frustration of trying to check your messages in a number of different places.

Users can listen to their messages from their email Inbox or by using Outlook Voice Access from any telephone. You have control over how users place outgoing calls from UM, and the experience people have when they call in to your business.

The PC user can open and play back voice messages, assuming their PC has multimedia capabilities. Incoming faxes are converted to picture files.

How Unified Messaging can benefit your business:

  • Improved Productivity – by enhancing efficiency and collaboration between employees.
  • Simplicity of use – Intuitive services to ensure easy adoption and a clear and quick ROI.
  • Greater business flexibility – Make your business more agile and speed up idea-sharing and decisions.

If you are interested in considering the use of unified messaging please contact us for a quick chat on 0800 505 3350 or send us an Enquiry Form and one of our team will contact you shortly. Alternatively, why not visit our IT services page as it has lots of useful advice and information for managing the IT in your business.

You should also contact your current supplier as you may find your current telephone system can already do this and it just needs setting up correctly.