When Lancashire based care service Priory Homecare were looking at ways to reduce costs for their telecoms they needed a provider they could put their trust in to deliver a service with the same “TLC” they provide for all their clients.
Priory Homecare are one of the leading providers of care and support to people in their own home. Working in the areas of Garstang, Kirkham and Over Wyre, they are renowned for their first class reputation of delivering an exceptional quality of care to all of their clients.
As a care provider Priory Homecare have to deal with a high volume of calls every day and many of these calls are to UK mobile numbers. Due to the costs of these types of calls, PHC were looking for a way to reduce costs, whilst at the same time improve the functionality of their business telephone system in order to handle a higher volume of incoming and outgoing external calls.
As the business operates 24/7 care for its clients they also wanted an improved system for out of hours call tracking with an ability to retain the callers identification/number on calls received to the on call service provided.
PHC were using a traditional on site telephone system with ISDN2 telephone lines and upon asking one of their existing suppliers for advise in this area, it was North West based telecoms provider Tech Advance that came highly recommended.
After speaking with Tech Advance, PHC were impressed and felt that they offered the best service that was project managed and provided the most cost effective solutions for their business. Having understood the key objectives for the project, Tech Advance provided a solution using their cloud based Tech Horizon phone system.
A bespoke package took away the issue of call costs to mobile being a problem as Tech Advance were able to offer these calls Free of Charge included in the monthly service plan.
In addition to this the new cloud system also increased the number of available external phone lines to one per user, making it possible for every member of staff to be on an external call to a client or any external party at the same time if needed. All Managers in the office can always get a line to dial out at any one time.
The new Tech Horizon system also ticked the box of improving the out of hours’ care call handling with the telephone number of the calling party provided with the calls to the on call service. Incoming calls can never be missed as the caller’s number is displayed.
In summary PHC were able to upgrade their phone system to improve the services they offered, improve the communications system they used and at the same time actually reduced the monthly operating costs of the system working with Tech Advance.
Carol Smith managing Director commented:
“We are really pleased with the new Cloud system provided by Tech Advance. It has helped us provide a better service to our valued clients whilst at the same time giving us new features and reducing our overheads which is fantastic.
We found the team at Tech Advance to be very professional in their approach and would have no hesitation in recommending their services to any company looking to upgrade their business telephone systems.”