Cut costs and reduce downtime by having access to qualified engineers for all your business telecoms maintenance.
No one likes to pay out for telephone maintenance support contract services to cover their telephone systems as for many people it’s a service they never get to see the benefits of. However, for those businesses unfortunate enough to experience problems with their telephone system or network, having a maintenance support contract has been the lifeline they needed and has meant a return to normal business in quick time.
When your business relies on the smooth operation of your telephone system, then any fault with that system can result not only in loss of earnings for your company but more importantly it can have a negative effect on how your clients view your customer service support. And as everyone in business knows, bad customer service has the most damaging impact on businesses.
Having a contract in place ensures you have predefined engineering response time agreed for major faults so you can avoid the generally much higher cost to the business of extended downtime.
The price of maintenance support contracts are generally based on the cost to replace the hardware covered, so it is possible to keep costs down to a minimum by just covering your core systems effectively and excluding the telephone handsets from the contract. Replacement handsets for most systems can be purchased on next day delivery and it is also easy to identify a faulty phone without the need for an engineer to visit your site.
A standard contract normally gives fault reporting and engineering assistance between the hours of 8:30 and 17:30 weekdays with response times agreed for major faults at four working hours.
If you would like to find out more about telephone maintenance or support, please visit our Telephone System Maintenance & Repairs page or alternatively please contact us on 0800 505 3350 and one of the team will be happy to answer any questions you might have.