Tech Advance Privacy Policy

Owner and Data Controller

Tech Advance Ltd
Swallow Business Park
Carr Lane, Much Hoole
Preston, PR4 4TH
Contact email: customerservices@techadvance.co.uk

How we use your personal information

This privacy notice is to let you know how Tech Advance Limited uses your personal information, what we do to ensure the safety and security of it, and who we share your information with. We will also inform you of your rights and how the law protects you.

Who are we

Tech Advance Ltd is a UK based independent business telecommunications provider delivering fixed line, mobile, Unified Communications and connectivity solutions. Our GDPR owner and data protection representatives can be contacted directly here:

Email  :  sbillington@techadvance.co.uk
Phone  :  0345 3892310
You can find out more about us by visiting the About Us page on our website.

What information we hold

  • Company name
  • Company address
  • Company bank details and related financial information
  • Company contact details as supplied by your Company or your employees
  • Your contact name, email address, phone number and enquiry preferences when you sign up to our email alerts, and how you use our mails – for example whether you open them and which links you click on. Information on how you use the site, using cookies and page tagging techniques.

Any personal data that Tech Advance holds or processes relating to an identified or identifiable natural person (an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as for example, by their name, ID number, or online identifier such as an email address), shall be limited only to the purpose of providing the service for which you have engaged with us, and shall be done in compliance with Article 28 of the GDPR.

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THE RIGHTS OF THE USER

Users may exercise certain rights regarding their Data processed by Tech Advance Limited.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by Tech Advance Limited, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, Tech Advance Ltd will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from Tech Advance Ltd.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

HOW TO EXERCISE THESE RIGHTS

Any requests to exercise User rights can be directed to Tech Advance Ltd through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING

Legal Action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.  The User declares to be aware that Tech Advance Ltd may be required to reveal personal data upon request of public authorities.

ADDITIONAL INFORMATION ABOUT USERS PERSONAL DATA

In addition to the information contained in this privacy policy, this application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

HOW THE LAW PROTECTS YOU

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Tech Advance Ltd. The law says we must have one or more of these reasons:

  • To fulfil a contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are:

 

What we use your personal information for

Our reasons

Our legitimate interests

  • Prospect for new customers
  • Marketing
  • Managing customer quotes and tenders
  • Quality monitoring of calls
  • Credit checks
  • Managing customer accounts/contracts
  • Customer retention/cross selling
  • Lost customer prospecting
  • Fault reporting
  • Device repair
  • Device Management
  • Making sure company property is safe and secure
  • Fulfilling contracts
  • Our legitimate interests
  • Our legal duty
  • Commercial Proposition to sell telecommunication products and services
  • Protect our commercial interest against bad debt
  • Quality Control and Monitoring
GROUPS OF PERSONAL INFORMATION

We use many kinds of personal information, and group them together like this:

Type of personal information

Description

Banking Your bank account details for billing
Communications What we learn about you from letters, emails and conversations between us (Call recordings)
Contact Where your place of work is and how to contact you
Contractual Details about the products or services we provide to you
Financial Your financial position, status and history
Open Data and Public Records Details about you that are in public records, such as information held in Companies House, and information about you that is openly available on the internet
Technical Details on the devices and technology you use.
Transactional Details about payments to and from your accounts with us
Usage Data Other data about how you use our products and services
WHERE WE COLLECT PERSONAL INFORMATION FROM

We may collect personal information about you (or your business) from these sources:

  • When you talk to us on the phone or in person with our sales team
  • When you use our websites
  • In emails and letters
  • When you buy our products and services – this includes banking details for billing

Data from third parties:

  • Companies and people who know you that pass us your details
  • Credit reference agencies
  • Reputable data suppliers

We also obtain data from publicly available sources such as information held in Companies House, and information about you that is openly available on the internet.

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

Tech Advance Limited will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract, if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand, or it is a legal requirement to do so:

  • Network service providers who provide the service agreed in your contract
  • Other service providers if purchased through us, e.g. insurance companies
  • Companies we have a joint venture or agreement to co-operate with
  • Companies we have contracts with, to provide you with the services agreed in your contract, e.g. device repair centres
  • If you use direct debits, we will share your data with the Direct Debit scheme
  • Debt collection agencies or other debt recovery organisations
  • Delivery services
  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets as part of the process of evaluation and to ensure continuity of service

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

HOW LONG WE HOLD YOUR PERSONAL INFORMATION FOR

The length of time we retain your information is dependent on what we are holding and why we are holding it. We will not keep your information for longer that is necessary for our business or legal requirements.

We may also store personal data for any of the following reasons:

  • Respond to any questions or complaints
  • To show that we treated you fairly
  • To maintain records to comply with legal and regulatory rules that apply to us in keeping with our legitimate interests and contractual obligations
  • We may store your personal data in paper or electronic formats, both of which are stored securely on our servers.
  • We also have processes in place to securely dispose of data we no longer require.
KEEPING YOUR DATA SECURE

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it.  Please note that after a reasonable time length your data will be wiped from our server.

OUR PRIVACY PROMISE

We promise:

  • To keep your data safe and private
  • To give you ways to manage your marketing choices
  • Not to sell your data
HOW TO GET A COPY OF YOUR PERSONAL INFORMATION (SUBJECT ACCESS REQUEST)

In compliance with your rights detailed above, you can request copies of all the personal information we hold on you. This is known as a “Subject Access Request”, “SAR” for short.

How to Apply

If you wish to make a subject access request to Tech Advance Ltd, your request must be:

  • made in writing (this may be in electronic form) to Tech Advance Ltd at address found at the top of this privacy notice or… Email: sbillington@techadvance.co.uk

Before we can act on your request, we must:

  • be sure of your identity
  • be supplied with information from you in order to locate the information you seek

To make sure we are only sending the information to someone authorised to have it, we may at our discretion require you to provide two forms of ID from the below list:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from last 3 months)
  • Current vehicle registration document
  • Bank statement (from last 3 months)
  • Rent book (from last 3 months)
AUTOMATED DECISION MAKING

Tech Advance Limited does not use automated processes for decision making. We may use a credit reference agency to perform credit checks when you apply for products or services with us however this is not an automated process, we use the credit reference agency’s recommendations and then we will manually review and make our decision based on this and other factors.

MARKETING

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.  The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.  We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

We can only use your personal information to send you marketing messages via email if we have your consent to do so.  We may phone you to offer these services using our ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can of course tell us if you wish to opt out of these calls at any time, either verbally by phone on 0345 389 2310 or by emailing us at sbillington@techadvance.co.uk.  If you change your mind you can update your choices at any time by contacting us.  Whatever you choose, you’ll still receive other important information relating to your existing products and services

WEBSITE INFORMATION

Links to other websites

 This website contains links to other websites.

Following a link to this website from another website

If you come to this website from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Cookies

Our website uses cookies to administer, analyse and improve the website performance and content. A cookie is a piece of information that an internet website sends to your browser when you access information at that site. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Using cookies, our website may detect and use your IP address or domain name for internal traffic monitoring and capacity management purposes. This is only for related to improving our services and website content based on an aggregate or statistical review of website visitor use patterns. We do not store or use any IP addresses or domain names for any other purpose.

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data and email address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact Tech Advance Ltd.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

MODE AND PLACE OF PROCESSING DATA

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy – Opt Out.

Google AdWords conversion tracking (Google Inc.)
Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Google Tag Manager (Google Inc.)
Google Tag Manager is an analytics service provided by Google Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

WordPress Stats (Automatic Inc.)
WordPress Stats is an analytics service provided by Automatic Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Content Commenting

Content commenting services allow Users to make and publish their comments on the contents of this Application.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

Facebook Comments (Facebook, Inc.)
Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Maps widget (Google Inc.)
Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Vimeo video (Vimeo, LLC)
Vimeo is a video content visualization service provided by Vimeo, LLC that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

YouTube video widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

YouTube video widget without cookies (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
This widget is set up in a way that ensures that YouTube won’t store information and cookies about Users on this Application unless they play the video.
Personal Data collected: Usage Data.
Place of processing: US – Privacy Policy.

Handling payments

Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

GoCardless (GoCardless Limited)
GoCardless is a payment service provided by GoCardless Limited.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy.

PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data as specified in the privacy policy of the service.

WorldPay (WorldPay Limited)
WorldPay is a payment service provided by WorldPay Limited.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: UK – Privacy Policy.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Google+ +1 button and social widgets (Google Inc.)
The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

LinkedIn button and social widgets (LinkedIn Corporation)
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Twitter Tweet button and social widgets (Twitter, Inc.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

YouTube button and social widgets (Google Inc.)
The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google Inc.
Personal Data collected: Usage Data.
Place of processing: US – Privacy Policy.

Interaction with online survey platforms

This type of service allows Users to interact with third party online survey platforms directly from the pages of this Application.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

SurveyMonkey Widget (SurveyMonkey Inc.)
The SurveyMonkey Widget is a service for interacting with the SurveyMonkey online survey platform provided by SurveyMonkey Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy Policy.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.  These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

MailChimp (The Rocket Science Group, LLC.)
MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal Data collected: email address.
Place of processing: US – Privacy Policy.

Platform services and hosting

These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

WordPress.com (Automattic Inc.)
WordPress.com is a platform provided by Automattic Inc. that allows the Owner to build, run and host this Application.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy.

System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.  To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.  Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

DEFINITIONS AND LEGAL REFERENCES

Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject
The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application
The means by which the Personal Data of the User is collected and processed.

Service
The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies
Small piece of data stored in the User’s device.

LEGAL INFORMATION

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation) and forms part of the data protection regime in the UK, together with the new Data Protection Act 2018 (DPA 2018).   This privacy policy relates solely to this Application, if not stated otherwise within this document.