Information On Hold

With the Christmas season looming, things can start to get a little hectic for many businesses. Office parties get underway and work gets added to the “to do after Christmas pile” out of the way. However, making sure your customers are well-catered for in terms of support and sales has never been more crucial than […]

Communication is key in business and although new technologies mean a lot of correspondence is now done electronically, research shows that the telephone is still the preferred communication tool when it comes to business. That’s why it’s so important that when your existing or potential customers are calling, that their call is answered not just […]

  Your phone system greeting is the first thing callers hear when they call your business and can help establish, not only who you are but can also enhance your company image. In business, setting the right tone from the very start is crucial and here at Tech IP we make it our business to […]

Did you know that your customers would rather scoop dog poop than listen to annoying on-hold messages? Yes, as crazy as that sounds, it is in fact true.  A recent study revealed how customers who called up businesses and was left hanging on the line listening to a repertoire of annoying beeps, monotonous musical chimes […]

Voicemail messaging is an efficient way to stay connected to your customers and other callers.  The answer phone facility can be used for some or all of your team’s internal office phone and is the most effective way of maintaining good customer service when you’re unable to answer calls. Over the year’s voicemail notification has […]

With Christmas just around the corner it’s time now that many businesses start to plan for when the office will close over the holiday period by introducing festive phone messages. Office parties get underway and work starts to get put on the “to do after Christmas pile” out of the way.  Because of this it’s […]

Tech IP has launched a new web tool to demo Information On Hold. It enables you to listen to our library of professional voice over’s and music on hold. You can preview music tracks and play different voices to decide which combination would work best for your business. Visit Music On Hold Demo to view […]

Voicemail Voicemail systems provide an answer phone facility for some or all of your team’s internal office phones.  They ensure you can communicate effectively without relying on other people to take a message; an invaluable system for many businesses today. Voicemail notification has evolved in recent years and you can now receive an email notification […]

In mid-2010 the Payment Card Industry stipulated that if members do record calls they should make “best endeavours” to ensure that the three-digit CV2 number is not recorded. Is your call recording solution meeting the specific requirements of the PCI? Our Call Recording solution, recordX includes a new feature that allows agents to tell the […]

When your customers are on hold, what do they hear?  Silence, beeps or the plinky-plonk of ice-cream van music?  Wouldn’t you rather keep their interest with useful marketing messages until you’re able to answer the call? With on-hold telephone marketing, you can add a professionally recorded message to your telephone system as either a replacement […]